Dear Wholesale cut flowers buyer; You will find below the most frequently asked questions FAQ and their answers. If your question is not listed, use our livechat service. We will contact you within one working day to answer your question.
Is there a minimum order quantity?
Yes. The minimum order quantity is 2000 flowers, regardless of type or length.
How can I cancel an order?
To cancel an order, please send us a short email within a maximum of one hour after placing the order. To cancel orders that need to be delivered the next day, you are requested to contact us by phone within a maximum of one hour after placing the order: +254786642433.
What happens when the flowers arrive late or damaged?
Despite our best efforts, there is always the possibility that something might go wrong. Please inform us immediately if the flowers do not arrive or arrive late or damaged despite the proper delivery address. We will investigate the matter. In the event of a legitimate complaint, we will reimburse the full purchase price.
In addition to the price listed in the online shop, will I incur any other costs?
Yes. Prices listed are exclusive of Freight. Further to that; You will not be charged any additional costs.
How secure is data transmission?
Your address and bank details, as well as all other confidential information, will be encrypted according to the SSL protocol.
Can I arrange an exact time for my order to be delivered?
Unfortunately, we cannot determine the exact time of delivery. Your order is express shipped in 24 hours after confirmation and will usually be delivered within 12 hours of freight at the latest.
IS YOUR FLOWERS ARE FLO-CERTIFIED OR FAIR TRADE CERTIFIED?
Aisha Flowers is sourcing its fresh flowers from producers who are members of one or more of the following Flower Label Certification Programs:
1.KFC (Kenya Flower Council)
2.Max Havelaar Switzerland
3.FLP (Flower Label Program) Germany
4.MPS (Milieu Programma Sierteelt) Netherlands
5.EUREP-GAP
6.FPEAK (Fresh Produce Exporters Association of Kenya).
Do I have to pay additional shipping costs?
YES. The unit prices listed in our online shop are FOB Nairobi, thus does not including delivery charges.
